Bike Shop Manager
Repair bikes, help people
Sharing Wheels is looking for an experienced bike mechanic to partner with our new executive director to manage, grow and develop our non-profit community bike shop in Everett, WA. Everett is a small city north of Seattle with a growing bike, music and arts culture.
Sharing Wheels was established in 2002, when we offered bike repairs at the local homeless shelter once a month. We continue to serve a diverse clientele of people who use and love bicycles.
The tools and bike stands at Sharing Wheels are available for anyone to use during open shop hours. It’s the shop manager who provides guidance to people who come in to fix their own bikes, and mentoring to volunteers helping repair bikes donated to us.
The shop manager is responsible for the flow of donated bikes – ensuring efficient repairs or recycling and making safe, functional bikes available for our programs, which include affordable bike sales, adult earn-a-bike, and kids bike programs.
The bike shop is a key source of our revenue and a community gathering place. The shop manager is the hub that keeps those operations rolling smoothly.
In collaboration with the Executive Director, the Shop Manager assumes primary responsibility for leading bike shop operations, including:
- management of shop and retail functions;
- repair of donated bikes and overseeing quality control;
- supervising, mentoring, and inspiring volunteers and DIY customers; and
- providing training and mentoring in bike repair and maintenance.
Skills & Abilities
Minimum 2 years work experience in a bike shop environment is required. Proficient bike mechanic skills, including older model bicycles.
Managing, supervising and/or group leadership experience desired.
Ability to share your love of bikes without overwhelming a novice. Supportive and empowering approach to sales and helping do-it-yourself bike repair customers.
- Reliable employee who both takes initiative and completes assigned work.
- Outstanding customer service skills. Experience in retail and Point of Sale systems desired (we use Square).
- Strong communication and interpersonal skills, including conflict resolution. Must be comfortable working closely with diverse volunteers and customers.
- Basic understanding of volunteer management or supervisory experience desired.
- Experience teaching or mentoring adults – in bike repair or other areas desired.
Pay & Benefits
Hours: This position is full-time, 35-40 hours per week year-round. Regular weekend and evening hours are required.
Compensation: $18-20 per hour, depending on qualifications. Full-time positions are eligible for health insurance and vacation benefits. Employees also receive an annual bike benefit worth up to $350.
Submit a cover letter, resume, and contact information for yourself and two references to Executive Director Christy Cowley, firstname.lastname@example.org . Make sure to describe how your experience prepares you for the responsibilities described above and in the official Shop Manager Job Description. (PDF)
Next review of applications is Jan. 4, 2020. Position is open until filled.